:root{--bg:#0b0f1a;--surface:#111827;--surface-2:#1f2937;--border:#2a3447;--text:#e5e7eb;--muted:#94a3b8;--primary:#3b82f6;--primary-fg:#fff;--success:#10b981;--danger:#ef4444;--warning:#f59e0b;--pref:#a855f7}*{box-sizing:border-box}html,body,#root{height:100%}body{background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}button{font:inherit;cursor:pointer}input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}.screen{justify-content:center;align-items:stretch;min-height:100vh;padding:24px;display:flex}.wrap-narrow{width:100%;max-width:480px;margin:auto}.wrap-wide{width:100%;max-width:1200px;margin:0 auto}h1,h2,h3{margin:0 0 12px;font-weight:600}.subtitle{color:var(--muted);margin:0 0 24px}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;flex-direction:column;gap:12px;padding:20px;display:flex}label{color:var(--muted);font-size:14px}input,select,textarea{background:var(--surface-2);border:1px solid var(--border);color:var(--text);border-radius:8px;outline:none;width:100%;padding:10px 12px}input:focus,select:focus,textarea:focus{border-color:var(--primary)}button.primary{background:var(--primary);color:var(--primary-fg);border:none;border-radius:8px;padding:12px 16px;font-weight:600}button.primary:disabled{opacity:.5;cursor:not-allowed}button.ghost{color:var(--text);border:1px solid var(--border);background:0 0;border-radius:8px;padding:8px 12px}button.danger{background:var(--danger);color:#fff;border:none;border-radius:8px;padding:8px 14px}button.small{border-radius:6px;padding:6px 10px;font-size:13px}.form-error{color:#fca5a5;background:#ef44441f;border:1px solid #ef44444d;border-radius:8px;padding:10px 12px;font-size:14px}.form-ok{color:#6ee7b7;background:#10b9811f;border:1px solid #10b9814d;border-radius:8px;padding:10px 12px;font-size:14px}.badge{border:1px solid var(--border);border-radius:999px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-block}.badge.pref{color:#d8b4fe;background:#a855f726;border-color:#a855f766}.badge.normal{color:#93c5fd;background:#3b82f626;border-color:#3b82f666}.badge.priority{color:#fcd34d;background:#f59e0b26;border-color:#f59e0b66}.badge.transferred{color:#fdba74;background:#f9731626;border-color:#f9731666}.badge.service{background:var(--surface-2)}.badge.role-admin{color:#d8b4fe;background:#a855f726;border-color:#a855f766}.badge.role-atendente{color:#93c5fd;background:#3b82f626;border-color:#3b82f666}.badge.off{color:var(--muted);background:#94a3b81f}.badge.mens{color:#6ee7b7;background:#10b98126;border-color:#10b98166}.ticket-footer{color:#fde68a;background:#f59e0b1a;border:1px solid #f59e0b59;border-radius:8px;margin-top:16px;padding:12px 16px;font-weight:600}.legal-note{background:#a855f714;border-color:#a855f759;font-size:13px;line-height:1.5}.painel{padding:32px}.painel-tabs{flex-wrap:wrap;gap:8px;margin-bottom:24px;display:flex}.painel-tabs button{background:var(--surface);border:1px solid var(--border);color:var(--muted);border-radius:8px;padding:10px 20px;font-size:18px}.painel-tabs button.active{background:var(--primary);color:#fff;border-color:var(--primary)}.painel-dash{min-height:100vh;color:var(--text);background:radial-gradient(900px 600px at 10% -10%,#3b82f62e,#0000 60%),radial-gradient(800px 500px at 110% 10%,#22d3ee24,#0000 55%),linear-gradient(#060912,#0b1322);flex-direction:column;gap:20px;padding:24px 28px;display:flex}.painel-loading{color:var(--muted);padding:40px}.painel-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;display:flex}.painel-title{letter-spacing:-.5px;background:linear-gradient(135deg,#e0f2fe,#67e8f9);color:#0000;-webkit-background-clip:text;background-clip:text;margin:0;font-size:28px;font-weight:700}.painel-sub{color:var(--muted);margin:4px 0 0;font-size:14px}.painel-tabs-modern{gap:8px;display:flex}.painel-tabs-modern button{color:var(--muted);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#ffffff0a;border:1px solid #ffffff14;border-radius:10px;padding:10px 18px;font-size:14px;font-weight:600;transition:all .2s}.painel-tabs-modern button:hover{color:var(--text);border-color:#3b82f666}.painel-tabs-modern button.active{color:#fff;background:linear-gradient(135deg,#3b82f6,#06b6d4);border-color:#0000;box-shadow:0 8px 24px -8px #3b82f699}.painel-cols{flex:1;grid-template-columns:20% 60% 20%;gap:18px;min-height:0;display:grid}.glass-card{-webkit-backdrop-filter:blur(20px);background:linear-gradient(160deg,#ffffff0f,#ffffff05);border:1px solid #ffffff14;border-radius:20px;flex-direction:column;padding:22px;display:flex;box-shadow:0 20px 50px -20px #00000080}.card-eyebrow{letter-spacing:2px;text-transform:uppercase;color:#67e8f9;margin-bottom:12px;font-size:11px;font-weight:700}.chamando-card{background:linear-gradient(160deg,#3b82f62e,#06b6d414);border-color:#3b82f640}.chamando-label{letter-spacing:-2px;color:#f0f9ff;text-shadow:0 0 40px #67e8f966;font-family:ui-monospace,monospace;font-size:clamp(48px,5vw,80px);font-weight:800;line-height:1}.chamando-label.dim{color:var(--muted);text-shadow:none}.chamando-name{color:#e0f2fe;margin-top:12px;font-size:20px;font-weight:500}.chamando-meta{flex-direction:column;gap:10px;margin-top:20px;display:flex}.meta-pill{color:var(--muted);background:#ffffff0d;border:1px solid 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p{color:var(--muted);margin:0}.video-card{justify-content:center;align-items:stretch;padding:14px;overflow:hidden}.video-player{object-fit:cover;background:#000;border-radius:14px;width:100%;height:100%;min-height:360px}.video-empty{background:#000;border-radius:14px;width:100%;height:100%;min-height:360px}.painel-right{flex-direction:column;gap:18px;min-height:0;display:flex}.history-card{flex:1;min-height:0;overflow:hidden}.history-list{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex;overflow-y:auto}.history-list li{background:#ffffff08;border:1px solid #ffffff0f;border-radius:10px;justify-content:space-between;align-items:center;padding:10px 12px;display:flex}.history-list li.transferred{background:#f9731614;border-color:#f9731640}.hist-label{color:#93c5fd;font-family:ui-monospace,monospace;font-size:15px;font-weight:700}.hist-name{color:var(--muted);font-size:13px}.stats-card{gap:14px}.stats-row{grid-template-columns:repeat(3,1fr);gap:8px;display:grid}.stat{background:#ffffff08;border-radius:10px;flex-direction:column;align-items:center;padding:10px 4px;display:flex}.stat-num{color:#67e8f9;font-size:22px;font-weight:800;line-height:1}.stat-lbl{color:var(--muted);text-transform:uppercase;letter-spacing:1px;text-align:center;margin-top:6px;font-size:10px}.stat-bar{background:#ffffff0f;border-radius:999px;height:8px;overflow:hidden}.stat-bar-fill{background:linear-gradient(90deg,#3b82f6,#06b6d4);border-radius:999px;height:100%;transition:width .4s}.dim{color:var(--muted)}.small{font-size:12px}.center{text-align:center;margin:0}@media(max-width:1024px){.painel-cols{grid-template-columns:1fr}.video-player{min-height:280px}}.painel-current{background:var(--surface);border:1px solid var(--border);text-align:center;border-radius:16px;margin-bottom:24px;padding:48px}.painel-current .label-big{letter-spacing:2px;font-size:96px;font-weight:700}.painel-current .name-big{color:var(--muted);margin-top:8px;font-size:32px}.painel-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.painel-grid h3{color:var(--muted);text-transform:uppercase;letter-spacing:1px;font-size:14px}.row{align-items:center;gap:12px;display:flex}.between{justify-content:space-between}.col{flex-direction:column;gap:12px;display:flex}.permitidos{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.fila-item{border:1px solid var(--border);background:var(--surface-2);border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:12px;display:flex}.fila-item.disabled{opacity:.4}.fila-mono{font-family:ui-monospace,monospace;font-weight:600}.modal-backdrop{z-index:100;background:#000000b3;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.modal{background:var(--surface);border-radius:12px;width:100%;max-width:520px;max-height:90vh;padding:24px;overflow-y:auto}.app-shell{min-height:100vh;display:flex}.app-sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;gap:4px;width:240px;padding:20px 12px;display:flex}.app-sidebar .brand{letter-spacing:.5px;padding:6px 12px 18px;font-size:16px;font-weight:700}.app-sidebar .nav-section{text-transform:uppercase;letter-spacing:1.2px;color:var(--muted);padding:16px 12px 6px;font-size:11px}.app-sidebar a.nav-item{color:var(--text);border-radius:8px;align-items:center;gap:10px;padding:9px 12px;font-size:14px;transition:background .15s;display:flex}.app-sidebar a.nav-item:hover{background:var(--surface-2)}.app-sidebar a.nav-item.active{color:#93c5fd;background:#3b82f626}.app-sidebar .sidebar-footer{border-top:1px solid var(--border);color:var(--muted);margin-top:auto;padding:12px;font-size:12px}.app-main{flex:1;padding:28px 32px;overflow-x:auto}.app-topbar{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.table{border-collapse:collapse;width:100%}.table th,.table td{text-align:left;border-bottom:1px solid var(--border);padding:10px 12px;font-size:14px}.table th{color:var(--muted);text-transform:uppercase;letter-spacing:.5px;font-size:12px;font-weight:600}.table tr:last-child td{border-bottom:none}.checkbox-row{border:1px solid var(--border);background:var(--surface-2);cursor:pointer;-webkit-user-select:none;user-select:none;border-radius:8px;align-items:center;gap:8px;padding:6px 10px;display:flex}.checkbox-row input{width:auto}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;display:grid}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:16px}.stat-card .stat-label{color:var(--muted);text-transform:uppercase;letter-spacing:1px;font-size:12px}.stat-card .stat-value{margin-top:4px;font-size:32px;font-weight:700}@media(max-width:768px){.app-sidebar{width:64px;padding:12px 6px}.app-sidebar .brand,.app-sidebar .nav-section,.app-sidebar a.nav-item span,.app-sidebar .sidebar-footer{display:none}.app-sidebar a.nav-item{justify-content:center}.painel-grid{grid-template-columns:1fr}}.totem-btn-grid{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-top:8px;display:grid}.totem-btn{background:var(--surface);border:2px solid var(--border);color:var(--fg);cursor:pointer;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;gap:4px;min-height:80px;padding:20px 16px;font-size:18px;font-weight:600;transition:transform 80ms,border-color .15s,background .15s;display:flex}.totem-btn:hover{border-color:var(--accent)}.totem-btn:active{transform:scale(.98)}.totem-btn.active{background:color-mix(in oklab,var(--accent) 18%,var(--surface));border-color:var(--accent);color:var(--fg);box-shadow:0 0 0 3px color-mix(in oklab,var(--accent) 25%,transparent)}.totem-btn.pref.active{background:color-mix(in oklab,#f59e0b 22%,var(--surface));border-color:#f59e0b;box-shadow:0 0 0 3px #f59e0b40}.totem-btn-code{letter-spacing:1px;font-family:ui-monospace,SFMono-Regular,monospace;font-size:22px;font-weight:700}.totem-btn-name{color:var(--muted);text-align:center;font-size:13px;font-weight:500}.totem-btn.service.active .totem-btn-name{color:var(--fg)}